Refunds & Replacements

All sales are final. We do not offer refunds or accept returns for change of mind, incorrect purchases, or shipping delays.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at orders@support.saneleven.in within 48 hours of delivery with your order number and supporting evidence.

Unboxing Video

For claims relating to damaged, missing, or incorrect products, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.

Claims submitted with a clear, continuous unboxing video can be processed much faster.

If an unboxing video is not provided, the claim will require a detailed investigation with our logistics partner. This process may involve reviewing shipment weight records, package images, scan history, and other logistics data collected during pickup, transit, sorting, and delivery. Such investigations may take additional time to complete.

Submission of a claim does not guarantee approval. All claims are subject to verification.

Resolution

Once we have reviewed the evidence and confirmed that the damage, missing item, or fulfilment error is genuine, we will provide a replacement for the affected product where applicable.

We resolve eligible claims by replacement only. Monetary refunds will not be issued.

Shipping-Related Issues

For matters relating to shipping timelines, delivery attempts, rejected shipments, incorrect addresses, or other shipping-related questions, please refer to our Shipping Policy.

Contact

If you need assistance, please contact us at orders@support.saneleven.in.