Shipping policy

Cash on Delivery (COD)

We currently do not offer Cash on Delivery (COD) as a payment option.

Over time, we experienced a high number of cancelled and refused COD orders, which resulted in significant return shipping (RTO) costs. As a small business, these costs directly impact our ability to keep our products affordably priced and continue offering free shipping across India.

By accepting prepaid orders only, we're able to process orders more efficiently, reduce unnecessary waste, and continue providing transparent pricing without adding hidden charges.

All payments made through our website are processed securely using trusted payment gateways, and your order will be dispatched as per our shipping timeline once payment is successfully received.

Dispatch Orders are dispatched the next day. For candles, orders are dispatched on the specific date mentioned on the product page on our website.

Delivery Delivery time is as per the estimate calculated at checkout, based on your delivery location. Please refer to the estimated delivery time shown for your order during checkout.

Tracking Once your order is dispatched, we'll share tracking details so you can follow your shipment. Once tracking details have been shared, customers are encouraged to monitor their shipment and be available to receive the delivery.

No Address Changes After Dispatch
Once an order has been dispatched, we cannot guarantee address changes, rerouting, or cancellation. Any changes are subject to the courier partner's policies.

Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered due to an incorrect or incomplete address, any additional shipping charges for re-delivery will be borne by the customer.

Rejected or Undeliverable Shipments
If a shipment is refused, rejected, or otherwise not accepted by the customer at the time of delivery, Saneleven is not responsible for the resulting return. The shipment will be returned to us by the courier, and return shipping charges will apply. If you would like the order to be shipped to you again after it has been returned, please contact our support team. Re-shipment will be processed only after payment of the applicable charges, which include:

• Return shipping charges (courier to Saneleven)
• Re-shipping charges (Saneleven to your address)

Once the payment has been received, your order will be dispatched again.

Delivery Attempts
Courier partners generally make multiple delivery attempts. If all delivery attempts fail, the shipment may be returned to us and treated as a returned shipment.

Delivery Delays Beyond Our Control
While we strive to meet the estimated delivery timelines, delays caused by courier partners, weather conditions, natural disasters, strikes, public holidays, government restrictions, or other unforeseen circumstances are beyond our control.

Contact Window
Shipping-related issues should be reported to us within 7 days of the delivery date shown by the courier.

Contact
For any shipping-related questions, please contact us at orders@support.saneleven.in.